Terms & Conditions
Transparency and Safety for your trip
Travel Policies
Below you will find the necessary guidelines to guarantee a safe and orderly experience. Please read them carefully.
Reservations & Payments
- To book, it is mandatory to confirm with a 50% deposit. Without this, the tour is not considered scheduled.
- The total for the confirmed number of people will be charged, even if fewer attend on the day of the activity.
- Cancellations by our company (weather/force majeure) receive a full refund.
Changes & Refunds
- You can cancel up to 72 hours before the tour (except in high season).
- The deposit can remain as a credit balance for 365 days if you notify us 72 hours in advance.
- For deposit refund: Written notice 7 days before. (16% VAT retention if it was a deposit).
- In High Season (holidays and long weekends) there are NO deposit refunds.
"No Show" Policy
Any deposit will not be refunded in case of not showing up on the day of the tour or not arriving at the indicated time. If you arrive late and the tour has already departed, the right to claim or refund is lost; the maximum tolerance time is 15 minutes.
Access Restrictions: Hidden Beach (Playa del Amor)
Access to the Hidden Beach depends exclusively on nature and CONANP authorization. This site is the most susceptible to currents and tides; if there is high tide, access is not allowed for tourist safety.
- Mandatory Gear: Forced use of helmet and life jacket (provided by us).
- Park Ranger Authority: If CONANP staff determines that access is not possible due to sea conditions, it is for your own safety.
- Protocol: If access to Hidden Beach is closed, the tour continues with other activities in the National Park. No refund applies as logistics are executed.
- Stay time at Marietas Islands: As a Protected Natural Area, regulations are fundamental to preserve the National Park; therefore, the maximum stay time is 3 hours. For Hidden Beach, park rangers allow 30 minutes from disembarkation, including the swim in, stay, and return.
General Safety Restrictions
Your safety is the most important thing. Some activities require physical effort or specific health conditions. Please review the following list.
- Not suitable for people with heart problems or spinal/back issues.
- Not suitable for pregnant women (due to boat movement).
- Not suitable for people with recent surgeries.
- Safety weight limit: 120 kg (265 lbs) (Weight/height ratio).
- We reserve the right of admission to people under the influence of alcohol or drugs (no refund).
Important Notes
- Asthmatics: Please notify us and bring your inhaler.
- Vegetarians: Notify when booking if you require a special menu.
- Disability: Contact us, some activities can be adapted.
- General Ages: 5 to 65 years old (Verify each tour).
Do you have a specific medical condition?
Consult a BiologistEthics & Wildlife Management
Nature is unpredictable and wonderful. As biologists, our priority is the welfare of species and environmental education.
Sighting Probability
When working with wildlife in freedom (not zoos), there is a natural probability of not finding them. This depends on environmental conditions and the biological behavior of the species.
No Refund Policy: We invest time, fuel, and professional effort in the search. If for natural causes there is no sighting, there will be NO refund of the amount paid.
Respect & Regulations
- If wildlife shows evasive behavior or is in vital activities, we will withdraw out of respect.
- We strictly follow the Official Standards (NOM) for observation.
- WE DO NOT ACCEPT TIPS to harass, chase, or get too close to animals. It goes against our professional ethics.
Weather & Navigation
Tours operate with normal rain. We only cancel if the Port Captain officially closes navigation (due to hurricanes or strong winds).
In case of official closure, we will offer a date change or refund. We will notify you immediately.
Responsible Traveler Manifesto
"You can travel thousands of miles to meet your dream species, but if on that occasion you weren't lucky enough to see them, don't worry: they were living freely in their habitat.
Enjoy their environment and responsibly encourage the care of their areas so that, on your next visit, they are still there for you."